Project Manager

About Dial AI

Dial AI builds AI-powered omnichannel agents that handle customer support the way it should be done — natural, fast, and always on. Our flagship agent, Grace, helps modern teams deliver smart support at scale. We're a small, growing team and we care a lot about the people we work with.

The role

We're looking for a customer-facing Project Manager to lead implementations for our customers. You'll take a new customer from signed deal to fully up and running — guiding them through setup, keeping projects on track, and running the status meetings that keep everyone aligned. It's a people-first role with real ownership, and a clear path to growing into managing our delivery function.

What you'll do

• Own customer implementations end to end, from kickoff to go-live
• Be the main point of contact for customers during onboarding — build trust and keep things moving
• Run status meetings and keep customers and internal teams aligned on next steps
• Get technical when you need to — understand the product well enough to guide customers through setup
• Spot risks early and keep projects on schedule

Who you are

• Personable and genuinely good with people — customers like working with you
• Organized, and you naturally keep track of the details
• Comfortable getting technical when a situation calls for it
• A clear communicator, in meetings and in writing

Growth path

This role is set up to grow into leading our delivery function as the team scales.

Why join us

• Direct impact and real ownership on a fast-growing product
• Work closely with a small, senior team building at the frontier of AI
• In-person collaboration in North Vancouver